The Alley

Nick 2 months ago

The ube taro and brown sugar brûlée were amazing. The special boba and the pudding/taro are also delicious. Place deserves a higher rating, one of the best in our area.

Linus Pocha 5 months ago

As a long-time, loyal fan and frequent customer of The Alley internationally, I am incredibly saddened to write this review. I have visited numerous locations across the globe and regularly frequent the Austin branch, so I am very familiar with the high standards and distinct flavor profile that The Alley usually provides. Unfortunately, the Plano location was a major letdown. The Experience: • The Service: The atmosphere was disappointing from the moment I walked in. The staff was completely inattentive; I wasn't even greeted when I entered the shop. It felt like the team didn't want to be there, which is a far cry from the welcoming service I’m used to at other locations. • The Quality: The tea itself was simply not good. It was overwhelmingly sweet—masking any actual tea flavor—and it tasted nothing like the consistent, premium quality found in Austin or abroad. Conclusion: It is truly disheartening to see such a lack of quality control and basic hospitality at this Dallas-area branch. As someone who truly loves this brand, this experience was deeply disappointing. I hope management addresses both the drink preparation and the customer service standards to match The Alley’s inte

Wantana Pa-oblek 2 years ago

I absolutely adore the milk tea here! The taste is consistently superb, and the service staff always go above and beyond to make sure everything is just right. The ambiance of the place is beautiful, and it's incredibly convenient being so close to home. A definite favorite spot for me!

Kelly Low 2 years ago

Do not get the strawberry green tea. It was terrible. So sour and bitter I couldn't finish it. Also they gave me a dirty cup. In contrast, the milk tea is pretty tasty. Too bad we got the trio there is too much stuff included. If you love different toppings in your tea go for this one. They also have panna cottas here. I tried the mango one and devoured that in like 2 sec so yummy.

Vu Le 2 years ago

Really good service. Place is really clean and spacious. Got the #1 drink. As I ordered boba with it, I was pleasantly surprised to find out that it already came with boba. The Plano location wanted to charge extra for it. The drink is not the same without boba and they want you to buy it. Will be coming back. Glad the Garland area has a good The Alley store now.